LockandExit - Doormart USA: Policy

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Returns

LockandExit.com will help you navigate your visit to a broad array of products manufactured by Ingersoll Rand's Security Technologies. When you are ready to order, you will know that you will be receiving the highest quality products. All goods leave the manufacturer in perfect condition. They are all known for their strict quality control programs. As a result, all sales are final and not subject to return or cancellation once an order has been placed. All products prepared for shipping are carefully checked to assure that there are no defects. However, should a product prove to be defective due to the manufacturer's actions, we will accept defective returns within the manufacturer's warrantee period. Please send us an e-Mail found on our contact page for a return authorization number, and also briefly describe the reasons for your requested return. You must receive an RGA # before you return any goods to us and make sure that the RGA# appears on your return packing label. The product must be in original factory condition and returned in its original packaging. The package must include all accessories, packing material, inserts, manuals, warranty cards (not filled-out) and returned in the box in which it was originally shipped to be considered for credit or exchange. Our strict adherence to this policy enables us to offer you these brand name products at the lowest prices.

Shipping

LockandExit.com guarantees you the most efficient and quickest delivery in accordance with the shipping policies of Ingersoll Rand Fast Track. Ingersoll Rand uses common carriers and make every effort to fulfill your order in the most efficient manner. All our shipping offers apply only to the continental United States of America and not Alaska, Hawaii, Puerto Rico or APO/FPO addresses.

Shipping Damage: Occasionally a product is damaged in shipping. Your shipment is insured for its full value. By refusing the shipment or signing for it as "damaged" the carrier is required to pay for the damage. Unfortunately, most customers are not aware of these rules and simply sign for the shipment "as is". This relieves the carrier from responsibility and leaves you with a worthless shipment. Sometimes the damage can be resolved, most times it can not.

Payment Options

For your convenience, LockandExit.com accepts American Express, Visa, and MasterCard.

Sales Tax

We do not collect sales tax on items purchased at LockandExit.com, except for deliveries within New York State. Deliveries in the State of New York are charged 8.375% state sales tax which is calculated during checkout. Otherwise each customer shall be solely responsible for all sales tax or other tax on orders shipped to any other state.

Privacy and Security

LockandExit.com collects only information that is necessary to successfully complete your transaction. To protect your privacy, we pledge to keep the information that we gather secure and private. Our agreements with business partners, agents, and affiliates have strict confidentiality and security provisions and we require our employees to affirm the confidential nature of your information and not share it with any third party. LockandExit.com does not sell, trade, rent, or release any information it gathers in the normal course of business, including any transactions made on this site, to anyone outside of our company, contractors, and affiliates, other than in compliance with this privacy and security policy. The only time we share your information is with credit card issuers, which is necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business affiliates. To the extent required or permitted by law, we may collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of Choice, our employees, our customers, this site, or its users.

LockandExit.com also assures you that the site is fully secured without any access to outside parties, thus fully protecting the information you share with us.

Disclaimer

Every effort has been made to provide you with the most accurate information on the products and price offered on our site. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, LockandExit.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

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For items not listed in the site, please contact us.

We only sell to Developers, Contractors, Real Estate Management, and Door Wholesalers.

Every effort has been made to provide you with the most accurate information on the products and price offered on our site. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, LockandExit shall have the right to refuse or cancel any orders placed for products listed at the incorrect price

Please note that we do not accept or process orders from Friday after sunset through Saturday night.

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